GENERAL FAQ’S


Shipping Note

There may be additional duties, fees or taxes raised by the authorities in your country. You will need to take care of them yourself when receiving the shipment

The voucher is not in my currency, what will I receive?

You will receive a voucher with the equivalent of the dollar amount in your currency.

When do I receive the SISTALK voucher?

- You will receive an email with your SISTALK voucher within 24 hours after your order is approved. This voucher is valid on all purchases on SISTALK.com
- excluding crowd funding purchases.

Do you ship to a PO box?

We use the amazom.com platform. Please refer to Amazon politics on amazon.com

I’m having difficulty navigating the SISTALK website. How can i improve this?

For optimal use of the SISTALK website and its functions, ensure that you are using the newest available versions of Microsoft Internet Explorer or Mozilla Firefox.

Will my credit card details be stored?

To safeguard your security, SISTALK product is only available on www.amazon.com. We do not keep any bank or credit card data

What payment methods are available?

SISTALK is only available on www.amazon.com. Please refer to www.amazon.com to find methods of payment.

When will I receive my package?

Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary
depending on country. You can always check the status of your order by logging in to your SISTALK account and checking your order history. We regret that we
cannot deliver to P.O. boxes.
SISTALK uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery
problems arise, we will contact you by email or phone.

How much does it cost to ship to my country?

Shipping price is a set fee per order, and all information will be provided on www.amazon.com.

How to return or exchange my product?

SISTALK warrants this pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials.
If you discover a defect and notify SISTALK during the warranty period, LELO will, at its discretion, replace the pleasure object free of charge.
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.

Please note:

•    We cannot accept non-defective exchanges on items that have been opened.
•    Pleasure objects may not be returned unless they are defective.
•    Shipping charges will only be refunded in cases where our error caused the return.
•    Pre-authorisation is required for all returns and exchanges.
If on receipt of your delivery you find that the box has been damaged or opened, or its contents are missing, please ensure that you take a photograph of the
damaged packaging which should be emailed to us and if you are at home during the delivery write “Damaged/opened/missing content when delivered by DHL/UPS”.
If you are not at home when the product is delivered this is not a problem, you only need to send us the photograph of the damaged packaging via email and we will
take up the issue directly with DHL/UPS and pursue compensation.
If you purchased your product from a SISTALK retailer:
All defective items may be returned within 1 year of purchase for replacement only.
Pre-authorisation is required for all returns and exchanges.
Please note that you will need to send the original receipt together with the product back to one of our SISTALK offices. If you are for any reason not able to send the
original receipt, please send your defective product to one of our SISTALK offices to receive a 50% discount coupon valid for your next online order through sistalk.com.
To return or exchange a pleasure object, you must be send an email to [email protected], explain your claim and provide the invoice of your product. A fill form will be
sending for any case of return.

Is it safe to use a silicone-based lubricant with my SISTALK product?

SISTAL recommends that you not use a silicone-based lubricant with your SISTALK product, as this could make the silicone permanently tacky. A water-based lubricant is the
safest option. If you wish to use a silicone-based lubricant, perform a patch-test first. You should also never use massage oil or hand cream as lubricants

My SISTALK product does not work and / or charge. What should I do?

In order to find out where the problem lies, please run through the following actions:
Attempt to charge your SISTALK product. if the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place.
This is because the charger initially charges with a very low current to protect the battery. if the LED still does not respond after 5 minutes, please check that:
The DC plug is firmly plugged into the DC socket.
The main plug is firmly plugged into the wall socket.
If your SISTALK product has apparently completed charging but still does not work, ensure that the travel lock is not on. hold down the + and – buttons simultaneously for
5 seconds to turn the travel lock off. The LED will light up to confirm unlocking.

Does a SISTALK charger for USA work in France, if you use an adapter?

The way to charge the SISTALK MonsterPUB is a USB connection. So yes, if you have the suitable plug for the country, the charge will be done in any country.


Can I use my SISTALK product in the shower?

SISTALK line is completely waterproof for up to 1 metre, your SISTALK product is splash proof, but is not designed to be a deep waterproof product. This basically means that it is fine
to clean the product according to the instructions in the manual, carefully avoiding submersion and getting water into the DC socket or around the buttons. Using your SISTALK
product in a bath tub will invalidate SISTALK’s warranty conditions.


What is the difference between a vibrator and a dildo?

While the shape is similar, a vibrator is battery-powered and vibrates, while a dildo has no battery and does not vibrate.